Customer Service and Accessibility Practice Test (NYC TLC)

Question 1

When can a driver refuse to help load or unload a passenger’s luggage into and out of the vehicle?

Accepted Answer

Never

Answer

When the driver is older than the passenger.

Answer

When the driver is not feeling well.

Answer

When the luggage weighs over 100 pounds.

Question 2

What is the minimum number of straps that should be used to secure a wheelchair in a wheelchair accessible vehicle?

Accepted Answer

4

Answer

2

Answer

3

Answer

1

Question 3

You are picking up a passenger on crutches. The passenger says he will need help loading the crutches and needs to sit in the front passenger seat. How can you respond?

Accepted Answer

Assist the passenger into the front passenger seat and place his crutches in the rear of the vehicle.

Answer

Tell the passenger you do not have to help him with his crutches.

Answer

Tell the man that the passengers are not allowed to sit in the front seat of a TLC vehicle.

Answer

Tell the passenger there is a fee for assisting with the loading of packages, luggage and mobility aids.

Question 4

When may a driver refuse to pick up a passenger with a service animal?

Accepted Answer

A driver may never refuse to pick up a passenger with a service animal.

Answer

If the animal is not in a container.

Answer

If the passenger does not present a certificate describing the need for a service animal.

Answer

If the animal looks like it might shed hair in the vehicle.

Question 5

A group of four people hail your Taxicab near the Manhattan entrance of the Lincoln Tunnel at 2:00am and want to go to an address near Van Cortlandt Park. According to TLC rules you may do which of the following:

Accepted Answer

You must take them to their desired destinations.

Answer

You must take them to their desired destination, but may request payment before you begin the trip.

Answer

You may tell the passengers that you will not take them because you are going off duty in 15 minutes.

Answer

Tell the passengers you will not pick them up because one passenger would be required to sit in the front passenger seat.

Question 6

You are on duty in Midtown Manhattan, and your shift will be over in 45 minutes. You must bring the car back to Queens and a passenger asks you to take him to Staten Island, then you:

Accepted Answer

Take him to Staten Island

Answer

Tell the passenger you are out of time

Answer

Ask him to take another Taxi

Answer

Tell him you are off duty

Question 7

Who are you allowed to refuse?

Accepted Answer

A person who threatens your safety

Answer

A passenger who seems too poor to pay for the fare

Answer

A passenger who looks like a foreigner

Answer

A person who seems to be a homosexual

Question 8

According to the TLC, a Medallion cab driver may refuse a passenger, if the passenger requests to go to:

Accepted Answer

None of the above

Answer

City Island

Answer

Roosevelt Island

Answer

Coney Island

Question 9

In which situation can you touch a service animal?

Accepted Answer

Drivers should not touch, threaten, or pet service animals.

Answer

To pet them nicely.

Answer

To scare them.

Answer

To threaten them.

Question 10

A driver may ask the passenger for a tip,

Accepted Answer

Drivers may never request a tip.

Answer

During the holiday season

Answer

During rush hour

Answer

If taking a passenger out of the city

Customer Service and Accessibility Practice Test (NYC TLC)

Tips for this section

1.When can a driver refuse to help load or unload a passenger’s luggage into and out of the vehicle?

2.What is the minimum number of straps that should be used to secure a wheelchair in a wheelchair accessible vehicle?

3.You are picking up a passenger on crutches. The passenger says he will need help loading the crutches and needs to sit in the front passenger seat. How can you respond?

4.When may a driver refuse to pick up a passenger with a service animal?

5.A group of four people hail your Taxicab near the Manhattan entrance of the Lincoln Tunnel at 2:00am and want to go to an address near Van Cortlandt Park. According to TLC rules you may do which of the following:

6.You are on duty in Midtown Manhattan, and your shift will be over in 45 minutes. You must bring the car back to Queens and a passenger asks you to take him to Staten Island, then you:

7.Who are you allowed to refuse?

8.According to the TLC, a Medallion cab driver may refuse a passenger, if the passenger requests to go to:

9.In which situation can you touch a service animal?

10.A driver may ask the passenger for a tip,

Your score:

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